Refund Policy

Refund Policy – The Native Garden

At The Native Garden, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a refund under the conditions described below.

1. Refund Eligibility

Customers may request a refund within 30 days from the date of delivery.

To be eligible for a refund:

• the item must be unused and in its original condition

• the item must be returned in its original packaging

• proof of purchase must be provided

2. Non-Refundable Items

Refunds are not available for discounted or sale items.

Any product purchased during promotions, flash sales, or with a reduced price is considered final sale.

3. How to Request a Refund

To request a refund, please contact us by email at:

ivangonti.store@gmail.com

Include:

• your order number

• the reason for the refund request

• photos if the item is damaged or defective

Our team will review your request and reply with return instructions if approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Shipping costs are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue.

We will evaluate the case and offer a replacement or refund when appropriate.

6. Refund Processing

Once the returned item is received and inspected, approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear depending on your payment provider.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

• check your bank account again

• contact your payment provider

• contact your credit card company

If the issue continues, contact us at ivangonti.store@gmail.com

8. Contact Information

For refund requests or questions:

The Native Garden
Email: ivangonti.store@gmail.com