Refund policy
Refund Policy
Refund Policy – The Native Garden
At The Native Garden, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a refund under the conditions described below.
1. Refund Eligibility
Customers may request a refund within 30 days from the date of delivery.
To be eligible for a refund:
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the item must be unused and in its original condition
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the item must be returned in its original packaging
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proof of purchase must be provided
2. Non-Refundable Items
Refunds are not available for discounted or sale items.
Any product purchased during promotions, flash sales, or with a reduced price is considered final sale.
3. How to Request a Refund
To request a refund, please contact us by email at:
Include:
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your order number
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the reason for the refund request
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photos if the item is damaged or defective
Our team will review your request and reply with return instructions if approved.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue.
We will evaluate the case and offer a replacement or refund when appropriate.
6. Refund Processing
Once the returned item is received and inspected, approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear depending on your payment provider.
7. Late or Missing Refunds
If you have not received your refund after the processing period:
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check your bank account again
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contact your payment provider
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contact your credit card company
If the issue continues, contact us at ivangonti.store@gmail.com
8. Contact Information
For refund requests or questions:
The Native Garden
Email: ivangonti.store@gmail.com